Currently providing freelance contract services but also seeking employment opportunities in my local community.
Diagnosed customer concerns with Comcast Xfinity internet, phone, and television products. Applied time sensitive solution for all hardware, software, service and account related matters.
Supported National Sales team on all pre and post-order account management, meeting or exceeding all performance-related metrics.
Excelled at first call resolution and voice of the customer surveys.
Delivered 100’s of successful digital business management and media projects, proving return on investment for business clients.
Brand manager, online business developer, digital media designer to primary client, Innovative Vacuum Solutions for 11 years
Built and managed portfolio of over 40 local and national business clients as full-service digital design solutions freelancer.
Developed advanced abilities through experience leveraging strategic vision, artistic talent, and digital business tools and delivering high-impact media for business.
Planned, executed and implemented a broad range of media projects proving return on investment for clients.
Negotiated employment with startup greeting card company to replace digital creative and prepress outsourcing with internal art department.
Furnished, equipped, networked, staffed, organized and coordinated art department from ground up while managing commercial production simultaneously.
Grew department to four employees responsible for the production of 4 product lines and over 400 designed products per quarter.
Company achieved solid distribution contracts with national chains such as Walmart in less than 3 years. Products reached over 70 countries world wide. Annual Salary tripled as compensation.
Worked with stakeholders such as Philips, Toshiba, and Sony in the coordination of digital publishing materials for Diagnostic Imaging and BioMechanics magazines.
Promoted to position of Illustrator-Cover Designer, a role created specifically within the marketing division to accommodate my unique digital and creative skills. A favorite career promotion story.
Assigned collateral position as group photographer. Photos featured in annual edition of Diagnostic Imaging and In Review magazines.
Achieved Journeyman Prepress technician status in under two years in Dartmouth Printing Company's prepress apprenticeship program.
Active in all aspects of prepress including conventional stripping, proofing, platemaking, and quality control.
Focus on the programming and control of Misomex electronic auto imposition tool in the manufacture of web and offset press plates.